First, the technical support and after-sales service
In order to better serve our customers, my business has established a complete technical support, service system, has a strong technology and service warm and thoughtful highly qualified technical personnel. If you encounter any problems on product technology, product use, and maintenance products, please contact your technical quality of my business and service department. I sincerely companies will quickly help you solve the problem.
Technical quality:
Contact: Benji Manager
Phone 010 -61669936
Fax 010 -61669936
Mobile: 13601318273
E-mail: shilei@bqeot.com
Service Department:
Contact: Gao Zhihua Manager
Phone 010 -61669936
Fax 010 -61669936
Mobile: 13911878856
E-mail: gaozhihua@bqeot.com
Second, the service commitment
1 Quality assurance: quality guarantee period of 12 months; warranty period, due to the design, manufacture or poor materials, components and improper selection of failure, not working, free repair and replacement. As a user of illegal operations, parts damaged by improper use, cost of parts only charge fees;
2 warranty period: Delivery after use, such as failure, two hours response. 8 hours to reach the scene within the city service glitches that day to solve big problems to solve in the next day; arrived at the scene outside the city the next day;
(3) After the warranty period, providing life-long service and repair, spare parts, regular inspection, maintenance, safety inspection, including Bureau of Quality Supervision, charges according to the actual situation of the Agreement;
4 Technical services: installation, commissioning, after passing to help the buyer training of operators, providing preventive maintenance and safety procedures and common faults;
5 Beijing northern spur of the moment Europe for Crane Co., Ltd. has specialized service agencies. Service personnel can be dispatched from the factory or the office Huairou based on user orientation, so rapid and timely response.
Third, the project implementation of quality assurance measures and procedures:
1, for contract review and technical tests;
2, the accuracy of the exploration project site, promptly check the contents of the contract;
3, the first measure of the driving beam, after passing the loaded track;
4, after the track basic installation is complete, install security slip line, and then check the track;
5, track and slip lines after the installation of qualified, cranes;
6, cranes powered commissioning, installation limit device;
7, cranes fill paint and self-examination;
8, special equipment testing center for crane inspection; crane inspection report delivered to the user special equipment testing center and related information from the user to the registration area Supervision Bureau;
9, the user crane operator training, and delivery.